I tried to start Adobe Acrobat today, part of the Creative Cloud suite, and it wouldn't start unless I agreed to new Terms of Use. But to read the Terms of Use, I had to agree to the Terms of Use first. This video shows me haplessly clicking the "Terms of Use" link only to be prevented from reading them because, of course, I had not agreed to the Terms of Use.
Few people read these documents, but there's a difference betweeen didn't read the agreement and can't read the agreement. It's surely just sloppy work from the masters of rented software, but also seems to have disturbing implications. Can Adobe hold me to a contract I could not read before agreeing to it? After all, I have agreed not to sue them!
14.1 Process. If you have any concern or dispute, you agree to first try to resolve the dispute informally by contacting us. If a dispute is not resolved within 30 days of receipt by us, any resulting legal actions must be resolved through final and binding arbitration, including any question of whether arbitration is required, except that you may assert claims in small claims court if your claims qualify. Claims related to the Terms, Services, or Software are permanently barred if not brought within one year of the event resulting in the claim.
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